Client Care Specialist

Client Care Specialist

Job Type: Full Time
Job Location: Franklin
Employer: Summers Plumbing Heating and Cooling

 
Summers Plumbing Heating and Cooling of Franklin, IN is looking for a full-time Client Care Specialist to tend to our HVAC and plumbing customer service needs. Are you an experienced and outgoing customer service professional with a can-do attitude who is looking for a career and not just a job? Would you like to work for an established but growing local company in an essential industry? If so, keep reading!
This HVAC and plumbing CSR position earns a competitive salary range of $29k - $34,500/yr, plus commission and works 8am - 5pm. You would also be eligible for fantastic benefits, including medical, dental, vision, life insurance, and a company-matched 401(k) plan. If this sounds like the right opportunity for you to make an impact with your exceptional customer service skills, apply today!
ABOUT SUMMERS OF FRANKLIN
Our knowledgeable and friendly service professionals and technicians have been committed to providing high-quality assistance at reasonable rates since 1969. We are dedicated to 100% customer satisfaction as we service and replace residential and light commercial heating, cooling, and plumbing systems. Our company is fully bonded, licensed, and insured with 21 locations covering most of Indiana. Our team is continually lauded for their "professional yet personable demeanor and obvious technical knowledge." We are customer-focused and devoted to providing exceptional service that exceeds expectations and creating customers that come back time and time again!
Our team members are a vital part of a growing company and they have the world's best boss! With a general manager and company president who appreciates their team members, our company is able to thrive. We are proud of our fun team atmosphere where everyone pitches in to get things done and you get rewarded for going above and beyond!
A DAY IN THE LIFE AS A CLIENT CARE SPECIALIST / CUSTOMER SERVICE
As a Client Care Specialist / CSR, you expertly explain our HVAC and plumbing services best fit the needs of our new and existing clients. From handling a customer complaint or inquiry, to taking and making phone calls, everyone receives a world class customer service experience when they work with you. After you politely help each customer, you keep our records up to date by ensuring that we have all the correct information. You easily uphold our company's customer service excellence!
QUALIFICATIONS OF A CSR / CLIENT CARE SPECIALIST
Some prior experience in customer service
Be a positive and professional individual
Strong written communication skills
Excellent verbal communications skills
Can pass a background check
Ability to pass a drug screening
Can you manage your time well and prioritize multiple tasks effectively? Do you have excellent communication and interpersonal skills? Are you an organized and detail-oriented CSR? Can you solve issues for our HVAC and plumbing clients with professionalism and patience? Do you feel that you would be right for this office position in an essential industry? If yes, complete our initial 3-minute, mobile-friendly application. We look forward to meeting you!