Inside Sales Representative

Inside Sales Representative

Job Type: Full Time
Job Location: Franklin
Employer: Radwell International, Inc.

JOB SUMMARY
Responsible for sales and customer support responding to customer inquiries and managing sales leads that originate primarily from telephone inquiries.

HOURS: Monday - Friday 8:00 AM - 5:00 PM up to 2 hours of overtime each day is allowed as the workload permits


ESSENTIAL DUTIES AND RESPONSIBILITIES
•    Respond to customer inquiries to Radwell by phone, email or through other means
•    Manage sale opportunities for all product; perform all sales tasks necessaryto turn opportunities into billable sales
•    Source products for manufacturers not currently supplied by Radwell (new products)
•    Negotiate best purchase price for manufacturers not regularly supplied by Radwell (new products)
•    Check inventory (i.e. “PLC Center” inventory) and fulfill order out of inventory if possible
•    Correspond with customers via phone and e-mail and responding to customers in a timely, efficient, and professional manner
•    Ensure high degree of customer satisfaction as measured by our automated survey system, customer feedback and other means
•    Enter quotations and orders into sales order processing systems; ensure accurate sales information including proper and accurate delivery, payment terms, and other critical order information; confirm all orders with customer; perform follow-up and order clean-up as necessary
•    Meet minimum daily standards for quotes and other sales output expectations
•    Build new customers in sales order processing systems; capture complete and accurate information for new and existing customers
•    Interact with all departments within Radwell to effectively meet customer commitments
•    Perform product and price maintenance in “pricetool” and other business systems; Build new part numbers as needed; maintain product sourcing database
•    Assist in business system database cleanup and ongoing maintenance
•    Pro-actively develop new business through outgoing customer calls and other means
May be modified from time to time. Other duties, tasks and work may be assigned
 
QUALIFICATIONS
•    Must understand the sales cycle; ability to understand the Radwell International sales cycle
•    Strong computer skills; ability to learn and understand Radwell computer systems to perform job tasks in an automated environment
 
KNOWLEDGE & SKILLS REQUIRED
•    Strong Computer proficiency
•    Proficiency using e-mail, the internet, Microsoft Office, and other computer tools
•    Ability to multi-task
•    Ability to work at fast pace
•    Attention to detail
•    Problem solving abilities
•    Good communication skills
•    Ability to sell
•    Attention to detail
•    Problem solving abilities
•    Good communication skills
•    Ability to sell
 
EDUCATION & EXPERIENCE
Previous sales experience in a related environment or a college degree in business or a related field of study